Shipping & Returns
All orders over $15.00 SHIP FREE utilizing USPS Flat Rate service.
We offer USPS Priority Shipping for an additional $5.
To ensure your privacy, we send all orders in a discreet box with no product labels. The return label on your package will state "Grand Royal LLC", along with our address.
Returns: New or Used Products
All new or used products must meet the following conditions to be eligible for a refund or exchange:
- Product(s) must be sent back within 14 days of the original delivery date.
- New product(s) must be in the original, unused and brand-new condition to receive a full refund.
- Used Product(s), that have been opened or have broken seals, are not eligible for return.
- We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).Defective Products
- Items received back to our warehouse as undeliverable and placed back into stock will incur a 10% restocking fee
Customers are entitled to a replacement for defective products during the manufacturer's warranty period in accordance with the manufacturer's warranty return policy.
Note: Some manufacturers require customers to process warranty claims with them directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we'll will resolve the problem immediately.
All returns require an RMA number, which can be obtained by contacting Customer Support. This ensures the proper processing of your return. We are not responsible for returns shipped without RMA number. The RMA number must be written on all sides of the packaging that the returned item is being shipped in. We reserve the right to refuse or deny a return and may request additional information as a condition of the return.
With the exception of used glassware (whips), all accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit.
Please allow 2 weeks for the processing of your return once it has arrived at our facility.
Order Cancellation Fee:
Orders can only be cancelled prior to shipment.
Once an order has shipped it cannot be cancelled
Any order which is cancelled will incur a 10% fee.
Pursuant to FDA regulations, an adult signature is required upon delivery for all orders. Please contact us for further details.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Why do we Age Verify?
Age Verification will soon become a state and federal legal requirement to purchase tobacco and vapor products online. In addition, we also want to encourage the responsible use of products we sell. So before your order can be placed on our website, you will need to validate that you are of legal age to purchase tobacco-related products in your given state.
If we are unable to verify your date of birth instantly, you may be asked to upload a copy of your driver's license for verification. Thank you for your understanding.