Shipping & Returns
Back by popular demand, ALL ORDERS within the United States over $20 will SHIP FREE.
For Your Convenience We Offer Multiple Shipping Options For Your Delivery Preference.
To ensure your privacy, we ship every order in a discreet padded envelope or box with no product labels.
The return label on your package displays our corporate name:
Grand Royal LLC
12301 Cascades Pointe Drive
Boca Raton FL, 33428
Refunds and Returns: New or Used Products
All new or used products must meet the following conditions to be eligible for a refund or exchange:
- OUT OF STOCK ORDERS WILL NOT BE CHARGED AN ORDER CANCELLATION FEE.
- Please allow 2 to 3 business days for the processing of refunds from the date requested
- Product(s) must be sent back within 14 days of the original delivery date.
- New product(s) must be in the original unopened package, unused and brand-new condition to receive a full refund.
- Used Product(s), that have been opened or have broken seals, are not eligible for return.
- We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
- Items returned to our warehouse as undeliverable and placed back into stock will incur a 10% restocking fee
Customers are entitled to a replacement for defective products during the manufacturer's warranty period in accordance with the manufacturer's warranty return policy.
Note: Some manufacturers require customers to process warranty claims with them directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
ATTENTION - "ATOMIZERS" must be tested prior to loading to check for any defects and ensure the device is working correctly. Once an atomizer has been loaded with a foreign substance, the warranty on the atomizer is void. To ensure your warranty is not compromised, dry test your atomizer and check for defects, cracks, and confirm the device is heating correctly.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we'll will resolve the problem immediately.
All returns require an RMA number, which can be obtained by contacting Customer Support. This ensures the proper processing of your return. We are not responsible for returns shipped without RMA number. The RMA number must be written on all sides of the packaging that the returned item is being shipped in. We reserve the right to refuse or deny a return and may request additional information as a condition of the return.
With the exception of used glassware (whips), all accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit.
Please allow 2 weeks for the processing of your return once it has arrived at our facility.
Order Cancellation Fee:
Orders can only be cancelled prior to shipment.
Any order which is cancelled will incur a 10% fee.
Once an order has been issued a tracking number and shipped it cannot be cancelled.
To receive a full refund, it would be necessary to return the unopened item within 14 days of delivery.
Pursuant to FDA regulations, an adult signature is required upon delivery for all orders.
Please contact VapePen.Us Customer Service @ 805-751-8273 with any questions.
If you need to return an item, please submit a Contact Us request with your order number and reason why you need to send back the item (defective or return etc.)
We will respond quickly with instructions for how to return items from your order.
Why do we Age Verify?
We use the latest in industry verification to confirm the Age of our clientele. AgeChecker.net conforms to state and federal legal requirements relating to the purchase of vapor products, nicotine, and tobacco online. As advocates for the vapor industry, we recommend the responsible use of the products offered on our Online Superstore by adults of legal age only. Prior to check out on our site, it will be necessary for you to validate your legal age ensuring your eligibility to purchase nicotine, VapePen, and tobacco-related products in your state.
If by chance we are unable to instantly confirm your date of birth, you may be asked to upload an electronic copy of your driver's license confirming your legal age.
Your understanding is sincerely appreciated.
The VapePen.Us Management Team